Terms and Conditions

Last updated: 18 September 2026

These Terms and Conditions (“Terms”) govern the use of the international logistics, sourcing, and procurement services (“Services”) offered by ASTAMANGALA ENTERPRISES PVT. LTD. (“the Company,” “we,” “us,” or “our”) to any individual or business entity (“Client,” “you,” or “your”) that places an order, requests a quotation, or otherwise engages the Company for the import, sourcing, procurement, or logistics of goods from international marketplaces and suppliers.

By placing an order, making a payment, or instructing the Company to proceed with sourcing, purchasing, or shipping any goods on your behalf, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use the Company’s Services.

1. Definitions

  • “Services” means procurement, purchasing, order placement, freight forwarding, customs clearance, and last-mile delivery of goods sourced from international e-commerce platforms and suppliers on behalf of the Client.
  • “Source Platforms” means the international websites, marketplaces, or vendors from which goods are procured, including but not limited to Alibaba.com, AliExpress, Made-in-China.com, Amazon.in, Flipkart, Myntra, and any other platform nominated by the Client or the Company.
  • “Order” means any request submitted by the Client (via website, email, WhatsApp, or other agreed channel) for the Company to source, purchase, and/or ship specified goods.
  • “Goods” means the products, items, or merchandise that are the subject of an Order.
  • “Quotation” means the estimated cost of Goods, freight, duties, and service charges provided by the Company prior to an Order being confirmed.

2. Nature of Services

The Company acts as a procurement agent and logistics facilitator. We source, purchase, consolidate, and arrange the international and domestic shipment of Goods identified by the Client from Source Platforms, or Goods requested by the Client through product links, specifications, or bulk order lists.

  • The Company does not manufacture, and in most cases does not itself sell, the Goods being ordered; we act as an intermediary between the Client and the Source Platform or supplier.
  • Once an Order is placed with a Source Platform or supplier, the Company is bound by that platform’s or supplier’s own terms of sale, and has no control over their inventory, pricing changes, production timelines, or export practices.
  • The Company reserves the right to decline, cancel, or delay any Order at its sole discretion, including where the requested Goods are prohibited, restricted, unavailable, or where supplier verification raises concerns.

3. Order Placement and Quotations

  • Orders may be placed by sharing a product link, product listing, specification sheet, or bulk order document with the Company through the agreed communication channel.
  • All Quotations are estimates based on information available at the time and may vary due to changes in supplier pricing, currency exchange rates, freight costs, applicable customs duties, or platform policies.
  • An Order is only confirmed once the Client has approved the Quotation in writing (email/WhatsApp/order confirmation) and the required advance payment has been received by the Company.
  • The Client is responsible for providing accurate product links, specifications, quantities, sizes, colors, and other details. The Company is not liable for incorrect Goods procured as a result of inaccurate or incomplete information supplied by the Client.

4. Pricing and Payment Terms

  • Total charges typically comprise: (a) the cost of Goods at the Source Platform, (b) international and/or domestic freight charges, (c) customs duties, taxes, and statutory levies, (d) the Company’s service/handling fee, and (e) any applicable bank or currency conversion charges.
  • An advance payment (as specified in the Quotation) is required before the Company places an Order with any Source Platform or supplier. The remaining balance is payable prior to dispatch or upon delivery, as agreed in writing for that Order.
  • Prices are subject to change without prior notice until an Order is confirmed and full advance payment is received, after which the agreed Quotation shall apply save for variable statutory charges such as customs duty, which are payable at actuals.
  • All payments must be made through the official payment channels designated by the Company. The Company is not responsible for payments made to any other account or intermediary.
  • Any bank charges, wire transfer fees, or currency conversion losses are the responsibility of the Client unless otherwise agreed in writing.

5. Customs, Duties, and Regulatory Compliance

  • The Client is solely responsible for ensuring that the Goods ordered are legally permitted for import into the destination country and comply with all applicable laws, standards, licensing, and regulatory requirements.
  • Customs duties, GST/IGST, anti-dumping duties, and any other statutory levies are charged at actuals as assessed by customs authorities and are payable by the Client in addition to the Quotation amount, unless expressly stated as inclusive.
  • The Company will make reasonable efforts to classify and declare Goods accurately for customs purposes based on information available, but the Client remains responsible for the accuracy of end-use declarations and compliance with import regulations applicable to their business or personal use.
  • Goods may be inspected, delayed, seized, or destroyed by customs or other government authorities. The Company shall not be liable for any loss, delay, penalty, or cost arising from such regulatory action, except where directly caused by the Company’s proven negligence or misdeclaration.
  • The Company reserves the right to refuse to process Orders for prohibited, restricted, counterfeit, hazardous, or otherwise non-compliant Goods, including but not limited to weapons, narcotics, counterfeit branded goods, hazardous chemicals, and items restricted under applicable import/export law.

6. Shipping, Timelines, and Delivery

  • Estimated delivery timelines provided at the time of Quotation are indicative only and are subject to supplier processing times, international freight schedules, customs clearance, and other factors outside the Company’s control.
  • The Company is not liable for delays caused by the Source Platform, shipping carriers, customs authorities, weather events, strikes, natural disasters, or other circumstances of Force Majeure as described in Clause 11.
  • Risk in the Goods passes to the Client upon delivery to the address provided by the Client, or upon handover to the Client’s nominated carrier/representative, whichever occurs first.
  • The Client must inspect Goods upon delivery and notify the Company of any visible damage, shortage, or discrepancy within 48 hours of receipt, accompanied by photographic evidence, failing which the Goods shall be deemed accepted in good condition.

7. Product Quality, Authenticity, and Inspection

  • The Company does not manufacture or directly control the quality of Goods sourced from third-party Source Platforms or suppliers, and makes no warranty as to the merchantability, fitness for purpose, authenticity, or performance of such Goods beyond what is represented by the supplier.
  • Where quality inspection or verification services are separately requested and agreed in writing, such services shall be limited to the scope specifically agreed, and additional charges may apply.
  • Any disputes regarding product quality, defects, or non-conformity with the supplier’s original listing should be raised with the Company within 48 hours of delivery, and the Company will use reasonable efforts to assist the Client in pursuing a resolution with the relevant Source Platform or supplier, subject to that platform’s own policies.
  • The Company is not liable for counterfeit, substandard, or misrepresented Goods where such issues originate from the Source Platform or supplier and were not reasonably discoverable by the Company prior to shipment.

8. Cancellations, Returns, and Refunds

  • Once an Order has been placed with a Source Platform or supplier, cancellation may not be possible, or may be subject to cancellation charges levied by that platform or supplier, which shall be passed on to the Client.
  • Refunds for defective, incorrect, or undelivered Goods are subject to the return/refund policy of the relevant Source Platform or supplier and are not guaranteed by the Company. The Company will assist in initiating and coordinating such claims where reasonably possible.
  • The Company’s own service fees are non-refundable once sourcing, purchasing, or shipping activity has commenced, except where the Company is at fault.
  • Any approved refunds will be processed to the Client after the Company has received the corresponding refund/credit from the Source Platform, supplier, or carrier, less any applicable charges already incurred.

9. Client Responsibilities

The Client is responsible for:

  • Providing complete, accurate, and timely information, including product links, specifications, quantities, shipping addresses, and contact details.
  • Ensuring timely payment of all advances, balances, duties, and charges as invoiced.
  • Ensuring that the intended use and import of the Goods complies with applicable laws in the destination country.
  • Promptly responding to requests for approvals, clarifications, or additional payments to avoid delays or additional storage/demurrage charges.

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Company’s total liability arising out of or in connection with any Order or these Terms, whether in contract, tort, or otherwise, shall not exceed the total service fee paid by the Client to the Company for that specific Order. The Company shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, loss of business opportunity, or reputational harm, arising from delays, customs actions, supplier defaults, or third-party carrier failures.

11. Force Majeure

The Company shall not be held responsible for any failure or delay in performance of its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, port congestion, customs regulation changes, strikes, carrier failures, or government-imposed restrictions.

12. Confidentiality and Data Protection

Any personal or business information shared by the Client for the purpose of processing Orders shall be used solely for fulfilling the Services and shall not be disclosed to third parties except where necessary for order fulfilment (e.g., suppliers, carriers, customs authorities) or as required by law.

13. Intellectual Property

The Company bears no responsibility for any intellectual property infringement arising from Goods selected and ordered by the Client from Source Platforms, including counterfeit or unlicensed branded merchandise. The Client warrants that any Goods requested for import do not knowingly infringe third-party intellectual property or trademark rights, and agrees to indemnify the Company against any claims arising from such infringement.

14. Indemnity

The Client agrees to indemnify and hold harmless the Company, its directors, employees, and agents from and against any claims, losses, damages, penalties, or expenses arising from the Client’s breach of these Terms, provision of inaccurate information, or import of Goods that violate applicable law.

15. Amendments to Terms

The Company reserves the right to amend or update these Terms at any time to reflect changes in operational, legal, or regulatory requirements. The revised Terms shall take effect upon publication, and continued use of the Services after such changes constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Nepal. Any dispute arising out of or in connection with these Terms or the Services shall first be addressed through good-faith negotiation between the parties, and failing resolution, shall be subject to the exclusive jurisdiction of the courts of Bhaktapur, Nepal, or referred to arbitration as mutually agreed.

17. Contact Information

For any questions, clarifications, or concerns regarding these Terms or an active Order, please contact: